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PAYG usage after upgrade...

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PAYG usage after upgrade...

last night my account was upgraded from BB+ to PAYG with 6GB usage..but I'm puzzled...

My billing cycle runs from the 28th - 27th of the month, which means a new month begins for me next wednesday, but in my usage summary it tell's me that i have used paid for 1.94 GB and free 140 MB which is about correct but the paid for usage is WRONG when the bit under This week's usage in detail tells me I have used 386.87MB paid for usage so where the hell has the 1.94GB come from?
3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

PAYG usage after upgrade...

Hi,

The this week in detail total will include the usage for the whole week (Monday to Sunday) rather than just Thursday to Sunday. I wouldn't worry about this, it will correct itself on Sunday when it moves over to the next week.
paulgul
Rising Star
Posts: 596
Fixes: 1
Registered: 05-04-2007

PAYG usage after upgrade...

Dave,
I'm glad you have explained this, I have been trying to get an answer to the same problem in my thread here
http://portal.plus.net/central/forums/viewtopic.php?t=54008
and also raised a ticket about it, but yesterday's support team didn't seem to be able to give an answer

Paul
N/A

PAYG usage after upgrade...

Thanks Dave for clearing that up.

Julie