Clearly the lack of information about the progress of free uprades is doing everybodies head in(including mine!)
The estimates given in the original pdf document don't seem to have been worth a great deal(blindfold...pin...8 pints of lager?)
Could you please tell me:
How many upgrades did Plusnet originally order from BT?
How many upgrades hve been completed?
Assuming the upgrades began at the start of May this would give some idea of the rate of completion