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Over 10 days after MaxDSL, and no speed increase?!?!

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Over 10 days after MaxDSL, and no speed increase?!?!

My MaxDSL upgrade was submitted on the 18th Aug. On my router it reports I have 448 Kbps Upstream, 7616 Kbps Downstream. But when I do speed test I only get the same download speed as a 2mb line (~1800kps|, but my upload speed improved from day one to ~370kps.

It has now been 13 days and I have not seen a download speed improvement. My connection has been perfectly stable since the upgrade.

Any ideas why my download speed has not been processed??

Thanks
17 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Over 10 days after MaxDSL, and no speed increase?!?!

Hi,

I'll see if I can BT to look at it, as this should normally update within the first 10 days.
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Over 10 days after MaxDSL, and no speed increase?!?!

I have EXACTLY the same symptoms - instant upload increase but downloads still stuck to pre-Maxing speeds - depsite PN telling my my 'current broadband speed is 7000 Kbps'
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Over 10 days after MaxDSL, and no speed increase?!?!

Quote
Hi,

I'll see if I can BT to look at it, as this should normally update within the first 10 days.


Thanks Dave!

PS my curren broadband speed on my account area also states I have 7mb
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Over 10 days after MaxDSL, and no speed increase?!?!

Similar here.. have been getting these speeds from the second day of the upgrade...i'm on either day 9 or 10 ...



I know i shouldn't complain until after the 10 day period .. just wouldn't like to have to wait another 10 days for a speed increase..
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Over 10 days after MaxDSL, and no speed increase?!?!

I've been maxed for just over two weeks now and had two speed increases Cheesy but now i'm back to 2mb speeds Evil but my modem says 3.7mb and my stable rate is 8mb :? starting to get sick of it now.
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Over 10 days after MaxDSL, and no speed increase?!?!

I have been on MaxDSL for months, have not become stuck at 2Mb too. I have had a ticket open for +4 weeks on this ... I realise this is a BT problem, but nothing much is really being done it seems.

SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
Bigbrotherjx
Grafter
Posts: 85
Registered: 17-08-2007

Over 10 days after MaxDSL, and no speed increase?!?!

Same problem for me.
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Over 10 days after MaxDSL, and no speed increase?!?!

My Line is supposed to be capable of 2MB Connection, but i dont get more than 1.3Mbps, My normal speeds are around 600-850Kbps
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Over 10 days after MaxDSL, and no speed increase?!?!



Mine has gone up at last,but still not what i should be getting but it's a start.
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Over 10 days after MaxDSL, and no speed increase?!?!

My current Speed test result...
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Over 10 days after MaxDSL, and no speed increase?!?!

Quote
Hi,

I'll see if I can BT to look at it, as this should normally update within the first 10 days.


Hi Dave,

Any updates from BT?
Here is a speed test done today, still no improvements.

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Over 10 days after MaxDSL, and no speed increase?!?!

On my router it reports I have 448 Kbps Upstream, 7616 Kbps Downstream... Although im only getting 2000kb still. Can someone at Plusnet get BT to open the line up? Seems BT are in constant need of reminder to do this ;P
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Over 10 days after MaxDSL, and no speed increase?!?!

it seem like there are a lot of people with the same issue. Shouldnt it be a easy fix as it is so common, BT should know what to do.
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Over 10 days after MaxDSL, and no speed increase?!?!

Hi there

chen888 and messiah13, please see my responses to your open tickets.

Let me know if you have any further issues and we'll investigate further.