cancel
Showing results for 
Search instead for 
Did you mean: 

Online Gaming

N/A

Online Gaming

Question: When is Online Gaming not Online Gaming?

Answer: When you're offline!!!!!!!

Answer: Or, when your ISP is Plusnet.

I wonder if we, as plusnet customers, are - in light of the stupendous number of 'interupttions in service' eligible for some kind of refund? Surely we must be. Surely the service we now get does not constitute the contract we originally took out.

I can't remember reading about how we would be constantly disconnected, that the E-mail platform will fail on an almost daily basis, that the speeds will vary massively...

But if we are late with a payment by any number of days then your account is immediatley suspended and to be reconnected you must dial this number and wait in a huge line(while your phonebill runs up and up)

Jees, that was a nice lil rant. I'm off to immerse myself in the latest slush-pile of SPAM that's just waltzed in by PN's highest spam filter.
1 REPLY
Joe101
Newbie
Posts: 8
Registered: 04-08-2007

Online Gaming

Well you might want to try dial up I’m getting 33.3kps whoa haw, I think if more users did this for a month it would all work out dandy in the long run. OR if no one else can help, and if you can find them, maybe you can hire the A-Team.

I did and they supplied me with the following info:-

Dur da dum der dum dum dur dum……...



The company was established in 1997 as "PlusNet Technologies Limited", although originally was better known for its F9 brand.

They won the Future UK Internet Awards for best consumer ISP and best customer service in 2004. They were floated on the Alternative Investment Market in 2004 after Insight sold the vast majority of its shares, thus making them a Public limited company (PlusNet Plc).

In 2005 Plusnet acquired Parbin Limited and consequently another UK ISP "MetroNet" who provide a range of "pay as you go" broadband packages.

Plusnet are the official shirt sponsor of Sheffield Wednesday, of the Football League Championship.

Email Crisis
On July 9, 2006, PlusNet lost large amounts of customer email data due to human error. During a routine maintenance upgrade to the email system, an engineer mistakenly deleted 700gb of email data by reformatting the live disk pack instead of the intended backup disk pack.

This mistake started on July 8 during an upgrade to resolve users' email connection problems. At 11:33 on July 9, PlusNet reported that all work was complete on the email maintenance. At 09:29 the next day, PlusNet reported getting customer complaints that email boxes were empty. PlusNet provided updates on their investigation [1] but did not reveal the size or cause of the problem until July 10 at 15:39.

PlusNet explains that the engineer responsible was unaware that a recent upgrade allowed access to the live and backup disk packs from a single workstation. The engineer believed his reconfiguration was to the backup storage when it was actually connected to the live email disk pack. [2]

In the following days, PlusNet recovered some email data and explained that other data may have been lost to corruption during the recovery.

The official PlusNet UserGroup launched an "Email Stability & Resiliency Campaign" to attempt to force PlusNet to prevent further occurrences of deleted user email data.

TheRegister reporting loss of 700gb of email

Virtual ISP
PlusNet operates a number of "Virtual ISP" brands, both for its own company, and for others. Some of these include:

Plus.net.uk - Plusnet vISP for Business (obsolete - supposed to have merged into Force9)
Force9 - The original ISP brand used residentially by PlusNet
Free-Online - Setup to compete with Freeserve
Your Ideal - A vISP for Lloyds TSB - recently discontinued.
Charity Days - A vISP for Donate As you surf Ltd, which donates money to charity.

Products
PlusNet currently provide broadband and dial-up Internet solutions to residential and business customers.

Product design
PlusNet have always designed their products around the 'average' usage of a typical customer. While this means competitive pricing for most people, they have on a number of occasions redefined their product usage guidelines in order to reflect changes in overall customer usage or in the costs they incur from their suppliers. This has resulted in customers being asked to restrict their usage, upgrade to a different product, or leave the company entirely.

Controversial policies
Since the original days of Force9, PlusNet has made efforts to engage their customers in public forums, and have sometimes gone into great detail about the reasons behind particular decisions. At other times they have not been so open, or have appeared to act first and update customers later. Examples of this can be found within discussions on Newsgroups and discussion forums such as ADSLGuide.

PlusNet have also found themselves receiving unwanted media attention at certain times. Most recently, this has been as a result of changes which were applied to the current Broadband product range. This included the introduction of a "Bad Boys Pipe" (withdrawn quickly), followed by a Fair usage policy [FUP], and then a Sustainable usage policy . PlusNet continue to update their products, which they say is in order to cope with current industry circumstances. A balanced reflection of the situation UK ISPs face can be found here.

The company caused controversy in 2001, when 1100 customers were asked to leave the service after staying connected to an "Unmetered" (but contended) dial-up service for long periods of time. More about this can be found on The Register