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Novice question re speed -500 for a 2.5M line on BB Premium

canary2211
Grafter
Posts: 40
Registered: 09-09-2007

Novice question re speed -500 for a 2.5M line on BB Premium

Novie question: speed test shows consistently around 480 to 500. BT exchange claims it can handle 2.5M but I live 4K from exchange.

Prior to upgrade of exchange etc I also got 470 - 480 consistently. ie in 3 years of BB with Plusnet I have always got about this speed. Surely PlusNet/BT improvements should significantly increase my speed?

I am on BB premium.

Do I (a) worry/test/complain (b) shut up and be grateful as I seem to be doing "OK but not great"?
2 REPLIES
N/A

Novice question re speed -500 for a 2.5M line on BB Premium

1) have you been upgraded to MAX - check on your connection section of the portal - If not you can ask to be upgraded FOC

https://portal.plus.net/my.html?action=data_transfer_speed

2) If you have carry out BT speed test - this will show you the profile speed BT have allocated to you. If this is higher than your actual speed raise a ticket.

3) Post your router stats -

One of the comms team will be better able to advise than me
canary2211
Grafter
Posts: 40
Registered: 09-09-2007

Novice question re speed -500 for a 2.5M line on BB Premium

You are a star! I was set to 500K!!! Have requested free upgrade!