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No ticket response?

Pottsy
Grafter
Posts: 28
Registered: 30-07-2007

No ticket response?

Have now been waiting 50 hours for a response to my ticket (21271552). It's a simple one really - my bRAS is stuck and I am stuck at 96k download speed, I was hoping PN would help me, but it seems not.

Wonder how long it will be before they answer? My last ticket stayed open for 2 weeks before it just closed itself. Brilliant!
2 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

No ticket response?

Hiya,

Not sure why there hasn't been a response as of yet, but your bRAS has increased this morning to ~1500kbps, so I've made the appropriate changes at our end. I'll reply to your ticket now.
Pottsy
Grafter
Posts: 28
Registered: 30-07-2007

No ticket response?

Thank you - all fixed now!