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No response from mail server (frozen)

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No response from mail server (frozen)

Hi,

Before I raise this as a "personal" support call, is anyone else having problems collecting mail right now?

My email client (Thunderbird) just sits there, and I ran "fetchmail" under Linux just to be sure, and it also just sits there.

fetchmail: IMAP> A0002 NOOP
fetchmail: IMAP< A0002 OK NOOP completed
fetchmail: IMAP> A0003 LOGIN "account_name" *

.. and nothing else after that.

I got a DISK FULL message earlier from the mail server!
10 REPLIES
Laugh
Grafter
Posts: 470
Registered: 07-08-2007

Re: No response from mail server (frozen)

Mail is coming through fine for me - but I might be connecting to a different server.

Quote
I got a DISK FULL message earlier from the mail server!


Can't for the life of me think why that would be! :shock:
It's not as though there's been an influx of mail!
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

No response from mail server (frozen)

No problems reported in the Support Centre right now and I assure you that the disk is most certainly NOT full. (We are on the new NetApp storage kit now!)

Can you login by telnet?
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

No response from mail server (frozen)

How do you check an IMAP server by telnet?

Edit: It's not in the Usertools Servers: Telnet as a Diagnostic Aid tutorial
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
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Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

No response from mail server (frozen)

This link might help explain :

http://www.bobpeers.com/technical/telnet_imap
Community Veteran
Posts: 14,469
Registered: 30-07-2007

No response from mail server (frozen)

Have you tried rebooting everything - PC, router etc as that can sometimes 'fix' problems like this. It also causes any software firewalls to be reset which is another possible cause.

If you still have a problem try turning things off, starting with any software firewall then A/V until you can connect then you know where to look deeper.
N/A

No response from mail server (frozen)

Thanks for the replies. I have now tested this from both my home and work connections - it is the same problem. Mail server fails to respond after LOGIN. Sometimes it DOES respond but takes a VERY long time.

I definitely got the "DISK FULL" IMAP error message. This was when I was trying to delete all my "Junk" mail (which the client does by copying it to "Trash" first). Is it possible this went over a quota limit and has caused problems to my account?

I have raised a support call on the issue.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

No response from mail server (frozen)

There are no email quota limits in place as far as I am aware so this is strange. The fact that you get the same from home & work points to a problem with your mailbox so over to CS.

One other thing... can you connect with POP3?

Does it work using both POP3 & IMAP via www.mail2web.com advanced login.
Liam
Grafter
Posts: 2,083
Registered: 04-04-2007

No response from mail server (frozen)

I have escalated your ticket to our Networks team who will be able to investigate the timeouts in more detail. You should receive a response from them in due course.

Did you have a very large amount of mail in your mailbox?
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No response from mail server (frozen)

Quote
I have escalated your ticket to our Networks team who will be able to investigate the timeouts in more detail. You should receive a response from them in due course.

Did you have a very large amount of mail in your mailbox?


Thanks, Liam! I can confirm I can see the escalation.

Yes, there was a very large amount of email. My main mail client shifts mail marked as SPAM by plus.net into a "Junk" folder. I imagine this got extremely large due to recent events. When I tried to delete the Junk folder, I got the DISK FULL IMAP error and everything went wrong. (My mail client would have tried copying everything over to the "Trash" folder first, which I imagine would have not helped)
N/A

No response from mail server (frozen)

I haven't had this fixed yet, unfortunately, nor any form of reply from the network team.

ID is : 21931953 if anyone can take a look?