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No conection , can someone look at my ticket 20087319 please

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No conection , can someone look at my ticket 20087319 please

Could someone look at my ticket please, 20087319 I cannot sync I have tried different hardware, pc and modem but get no joy.

Also I received an email with the 0808 number details but I cannot connect to that. It keeps saying it could not authenticate the logon details.

Peter