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No Refund yet?

Richchad
Grafter
Posts: 380
Thanks: 1
Registered: 30-07-2007

No Refund yet?

Haven't received my months refund for the problems in February yet.
The email said 'The refund will be processed before the 31st March'
Well we are nearly at end of April now and no notification of it yet. Sad
6 REPLIES
Community Veteran
Posts: 4,729
Registered: 04-04-2007

No Refund yet?

I would suggest that it is time to raise a ticket as a reminder.

These where all processed as a batch at the end of March, so any payment should have made your account by now.

Chilly
Plusnet Leader
Plusnet Leader
Posts: 697
Thanks: 38
Registered: 19-04-2007

No Refund yet?

I've raised this internally and i'll make sure that the refund is processed for you today.

This may take 7 days or so to show back in your account.
Richchad
Grafter
Posts: 380
Thanks: 1
Registered: 30-07-2007

No Refund yet?

Thanks Chris..I won't raise a ticket yet then.

[Moderator's note by Jonathan (chillypenguin): Full quote of previous post removed. ]
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

No Refund yet?

If you haven't received this in 7 days then I would advise raising a ticket so we can see what has happened.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff
Richchad
Grafter
Posts: 380
Thanks: 1
Registered: 30-07-2007

No Refund yet?

Have received refund, thanks for your input Chris, just a shame I had to chase for it Smiley
Plusnet Leader
Plusnet Leader
Posts: 697
Thanks: 38
Registered: 19-04-2007

No Refund yet?

No problem, glad I could help Cheesy