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No ADSL since Sunday 27th July


No ADSL since Sunday 27th July

Sad I have been unable to connect or sync by ADSL line since last Sunday evening. Is anyone else having any problems connecting? I am having to use dial-up and am not very happy.
Posts: 1,886
Registered: 08-06-2007

No ADSL since Sunday 27th July

Hi there,

I am afraid that this is an individual line fault rather than a generic problem and one of the main issues in cases like yours is that although BT will fix a problem eventually they will not provide ISP's with a Service Level Agreement which says "the fault will be fixed by X".

I have now re-esacalated your fault to BT following the additional testing and comments on your ticket and any updates will be appended to your ticket.