Having exhausted all other avenues, I'm posting here in the hope that someone from PlusNet will read this and help advance my problem (see ticket 19599201).
My broadband connection has been down for a month because (as PlusNet immediately realised) a cease order had incorrectly been put on my line.
The problem was passed to their provisioning department to resolve, but they have done nothing, which was confirmed to me when I rang customer support at 5:15 a.m. yesterday. I still haven't heard anything as of this evening to indicate that anything is being done.
Please can someone at PlusNet look into this for me?