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No ADSL connection

N/A

No ADSL connection

Hi

I have had no adsl connection for at least an hour and th only way i can connect is using dial up. This is the same as what hapened your end last night. But no one seems to have reported a problem.

I noticed the last posts were made around 8pm tonight and none after. Can someone please help?
15 REPLIES
N/A

No ADSL connection

Please tell us what you have done so far to try and cure the fault.
N/A

No ADSL connection

I have rebooted the modem several times and also turned it off manually. No other setting need to be checked because it was fine a couple of hours ago. Its funny its the same time as last night.
N/A

No ADSL connection

Maybe the modem is on its way out?
N/A

No ADSL connection

Is it a USB modem or a RJ45?
N/A

No ADSL connection

Its a netgear rangemax dg834pn wireless router.

Still no connection Sad
N/A

No ADSL connection

what does it say - constant renegotiation, lcp, connection but no traffic, or...?
N/A

No ADSL connection

I can view file across the network but whenever I try a website it just says page not found. As if there is no connection at all.

Sorry if i being a little vague.
N/A

No ADSL connection

I have found some of my log. The date is wrong for some reason but the info is there:

Sat, 2000-01-01 00:00:29 - Administrator login successful - IP:192.168.0.2
Sat, 2000-01-01 00:00:47 - Initialize LCP.
Sat, 2000-01-01 00:00:47 - LCP is allowed to come up.
Sat, 2000-01-01 00:01:47 - Initialize LCP.
Sat, 2000-01-01 00:01:47 - LCP is allowed to come up.
Sat, 2000-01-01 00:02:47 - Initialize LCP.
Sat, 2000-01-01 00:02:47 - LCP is allowed to come up.
Sat, 2000-01-01 00:03:48 - Initialize LCP.
Sat, 2000-01-01 00:03:48 - LCP is allowed to come up.
Sat, 2000-01-01 00:04:48 - Initialize LCP.
Sat, 2000-01-01 00:04:48 - LCP is allowed to come up.
Sat, 2000-01-01 00:05:48 - Initialize LCP.
Sat, 2000-01-01 00:05:48 - LCP is allowed to come up.
Sat, 2000-01-01 00:06:48 - Initialize LCP.
Sat, 2000-01-01 00:06:48 - LCP is allowed to come up.
Sat, 2000-01-01 00:07:48 - Initialize LCP.
Sat, 2000-01-01 00:07:48 - LCP is allowed to come up.
Sat, 2000-01-01 00:08:48 - Initialize LCP.
Sat, 2000-01-01 00:08:48 - LCP is allowed to come up.
Sat, 2000-01-01 00:09:48 - Initialize LCP.
Sat, 2000-01-01 00:09:48 - LCP is allowed to come up.
Sat, 2000-01-01 00:10:48 - Initialize LCP.
Sat, 2000-01-01 00:10:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:11:49 - Initialize LCP.
Sat, 2000-01-01 00:11:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:12:49 - Initialize LCP.
Sat, 2000-01-01 00:12:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:13:49 - Initialize LCP.
Sat, 2000-01-01 00:13:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:14:49 - Initialize LCP.
Sat, 2000-01-01 00:14:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:15:49 - Initialize LCP.
Sat, 2000-01-01 00:15:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:16:49 - Initialize LCP.
Sat, 2000-01-01 00:16:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:17:49 - Initialize LCP.
Sat, 2000-01-01 00:17:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:18:49 - Initialize LCP.
Sat, 2000-01-01 00:18:49 - LCP is allowed to come up.
Sat, 2000-01-01 00:19:50 - Initialize LCP.
Sat, 2000-01-01 00:19:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:20:50 - Initialize LCP.
Sat, 2000-01-01 00:20:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:21:50 - Initialize LCP.
Sat, 2000-01-01 00:21:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:22:50 - Initialize LCP.
Sat, 2000-01-01 00:22:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:23:50 - Initialize LCP.
Sat, 2000-01-01 00:23:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:24:50 - Initialize LCP.
Sat, 2000-01-01 00:24:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:25:50 - Initialize LCP.
Sat, 2000-01-01 00:25:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:26:50 - Initialize LCP.
Sat, 2000-01-01 00:26:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:27:50 - Initialize LCP.
Sat, 2000-01-01 00:27:50 - LCP is allowed to come up.
Sat, 2000-01-01 00:28:50 - Initialize LCP.
Sat, 2000-01-01 00:28:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:29:51 - Initialize LCP.
Sat, 2000-01-01 00:29:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:30:51 - Initialize LCP.
Sat, 2000-01-01 00:30:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:31:51 - Initialize LCP.
Sat, 2000-01-01 00:31:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:32:51 - Initialize LCP.
Sat, 2000-01-01 00:32:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:33:51 - Initialize LCP.
Sat, 2000-01-01 00:33:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:34:51 - Initialize LCP.
Sat, 2000-01-01 00:34:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:35:51 - Initialize LCP.
Sat, 2000-01-01 00:35:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:36:51 - Initialize LCP.
Sat, 2000-01-01 00:36:51 - LCP is allowed to come up.
Sat, 2000-01-01 00:37:52 - Initialize LCP.
Sat, 2000-01-01 00:37:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:38:52 - Initialize LCP.
Sat, 2000-01-01 00:38:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:39:52 - Initialize LCP.
Sat, 2000-01-01 00:39:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:40:52 - Initialize LCP.
Sat, 2000-01-01 00:40:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:41:52 - Initialize LCP.
Sat, 2000-01-01 00:41:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:42:52 - Initialize LCP.
Sat, 2000-01-01 00:42:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:43:52 - Initialize LCP.
Sat, 2000-01-01 00:43:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:44:52 - Initialize LCP.
Sat, 2000-01-01 00:44:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:45:52 - Initialize LCP.
Sat, 2000-01-01 00:45:52 - LCP is allowed to come up.
Sat, 2000-01-01 00:46:53 - Initialize LCP.
Sat, 2000-01-01 00:46:53 - LCP is allowed to come up.
Sat, 2000-01-01 00:47:53 - Initialize LCP.
Sat, 2000-01-01 00:47:53 - LCP is allowed to come up.
Sat, 2000-01-01 00:48:53 - Initialize LCP.
Sat, 2000-01-01 00:48:53 - LCP is allowed to come up.
Sat, 2000-01-01 00:49:53 - Initialize LCP.
Sat, 2000-01-01 00:49:53 - LCP is allowed to come up.
Fri, 1999-12-31 23:59:59 - Router start up
Sat, 2000-01-01 00:50:53 - Initialize LCP.
Sat, 2000-01-01 00:50:53 - LCP is allowed to come up.
Sat, 2000-01-01 00:51:53 - Initialize LCP.
Sat, 2000-01-01 00:51:53 - LCP is allowed to come up.
Sat, 2000-01-01 00:52:53 - Initialize LCP.
Sat, 2000-01-01 00:52:53 - LCP is allowed to come up.
Sat, 2000-01-01 00:53:53 - Initialize LCP.
Sat, 2000-01-01 00:53:53 - LCP is allowed to come up.
Sat, 2000-01-01 00:54:53 - Initialize LCP.
Sat, 2000-01-01 00:54:54 - LCP is allowed to come up.
Sat, 2000-01-01 00:55:54 - Initialize LCP.
Sat, 2000-01-01 00:55:54 - LCP is allowed to come up.
Sat, 2000-01-01 00:56:54 - Initialize LCP.
Sat, 2000-01-01 00:56:54 - LCP is allowed to come up.
Sat, 2000-01-01 00:57:54 - Initialize LCP.
Sat, 2000-01-01 00:57:54 - LCP is allowed to come up.
Sat, 2000-01-01 00:58:54 - Initialize LCP.
Sat, 2000-01-01 00:58:54 - LCP is allowed to come up.
Sat, 2000-01-01 00:59:54 - Initialize LCP.
Sat, 2000-01-01 00:59:54 - LCP is allowed to come up.
Sat, 2000-01-01 01:00:54 - Initialize LCP.
Sat, 2000-01-01 01:00:54 - LCP is allowed to come up.
Sat, 2000-01-01 01:01:54 - Initialize LCP.
Sat, 2000-01-01 01:01:54 - LCP is allowed to come up.
Sat, 2000-01-01 01:02:54 - Initialize LCP.
Sat, 2000-01-01 01:02:54 - LCP is allowed to come up.
Sat, 2000-01-01 01:03:55 - Initialize LCP.
Sat, 2000-01-01 01:03:55 - LCP is allowed to come up.
Sat, 2000-01-01 01:04:55 - Initialize LCP.
Sat, 2000-01-01 01:04:55 - LCP is allowed to come up.
Sat, 2000-01-01 01:05:55 - Initialize LCP.
Sat, 2000-01-01 01:05:55 - LCP is allowed to come up.
Sat, 2000-01-01 01:06:55 - Initialize LCP.
Sat, 2000-01-01 01:06:55 - LCP is allowed to come up.
Sat, 2000-01-01 01:07:55 - Initialize LCP.
Sat, 2000-01-01 01:07:55 - LCP is allowed to come up.
Sat, 2000-01-01 01:08:55 - Initialize LCP.
Sat, 2000-01-01 01:08:55 - LCP is allowed to come up.
Sat, 2000-01-01 01:09:55 - Initialize LCP.
Sat, 2000-01-01 01:09:55 - LCP is allowed to come up.
Sat, 2000-01-01 01:10:55 - Initialize LCP.
Sat, 2000-01-01 01:10:55 - LCP is allowed to come up.
Sat, 2000-01-01 01:11:55 - Initialize LCP.
Sat, 2000-01-01 01:11:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:12:56 - Initialize LCP.
Sat, 2000-01-01 01:12:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:13:56 - Initialize LCP.
Sat, 2000-01-01 01:13:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:14:56 - Initialize LCP.
Sat, 2000-01-01 01:14:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:15:56 - Initialize LCP.
Sat, 2000-01-01 01:15:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:16:56 - Initialize LCP.
Sat, 2000-01-01 01:16:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:17:56 - Initialize LCP.
Sat, 2000-01-01 01:17:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:18:56 - Initialize LCP.
Sat, 2000-01-01 01:18:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:19:56 - Initialize LCP.
Sat, 2000-01-01 01:19:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:20:57 - Initialize LCP.
Sat, 2000-01-01 01:20:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:21:57 - Initialize LCP.
Sat, 2000-01-01 01:21:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:22:57 - Initialize LCP.
Sat, 2000-01-01 01:22:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:23:57 - Initialize LCP.
Sat, 2000-01-01 01:23:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:24:57 - Initialize LCP.
Sat, 2000-01-01 01:24:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:25:57 - Initialize LCP.
Sat, 2000-01-01 01:25:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:26:57 - Initialize LCP.
Sat, 2000-01-01 01:26:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:27:57 - Initialize LCP.
Sat, 2000-01-01 01:27:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:28:58 - Initialize LCP.
Sat, 2000-01-01 01:28:58 - LCP is allowed to come up.
Sat, 2000-01-01 01:29:58 - Initialize LCP.
Sat, 2000-01-01 01:29:58 - LCP is allowed to come up.
Sat, 2000-01-01 01:30:05 - Administrator login successful - IP:192.168.0.4
Sat, 2000-01-01 01:30:58 - Initialize LCP.
Sat, 2000-01-01 01:30:58 - LCP is allowed to come up.
Sat, 2000-01-01 01:31:58 - Initialize LCP.
Sat, 2000-01-01 01:31:58 - LCP is allowed to come up.
Sat, 2000-01-01 01:32:58 - Initialize LCP.
Sat, 2000-01-01 01:32:58 - LCP is allowed to come up.
Sat, 2000-01-01 01:33:58 - Initialize LCP.
Sat, 2000-01-01 01:33:58 - LCP is allowed to come up.
Sat, 2000-01-01 01:34:58 - Initialize LCP.
Sat, 2000-01-01 01:34:58 - LCP is allowed to come up.
Sat, 2000-01-01 01:35:24 - Administrator login successful - IP:192.168.0.4
Sat, 2000-01-01 01:35:58 - Initialize LCP.
Sat, 2000-01-01 01:35:58 - LCP is allowed to come up.
Sat, 2000-01-01 01:36:59 - Initialize LCP.
Sat, 2000-01-01 01:36:59 - LCP is allowed to come up.
Sat, 2000-01-01 01:37:59 - Initialize LCP.
Sat, 2000-01-01 01:37:59 - LCP is allowed to come up.
Sat, 2000-01-01 01:38:35 - Initialize LCP.
Sat, 2000-01-01 01:38:35 - LCP is allowed to come up.
Sat, 2000-01-01 01:39:13 - Initialize LCP.
Sat, 2000-01-01 01:39:13 - LCP is allowed to come up.
Sat, 2000-01-01 01:39:50 - Initialize LCP.
Sat, 2000-01-01 01:39:51 - LCP is allowed to come up.
Sat, 2000-01-01 01:40:14 - LCP down.
Sat, 2000-01-01 01:40:20 - Initialize LCP.
Sat, 2000-01-01 01:40:21 - LCP is allowed to come up.
Sat, 2000-01-01 01:40:48 - LCP down.
Sat, 2000-01-01 01:40:56 - Initialize LCP.
Sat, 2000-01-01 01:40:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:41:56 - Initialize LCP.
Sat, 2000-01-01 01:41:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:42:56 - Initialize LCP.
Sat, 2000-01-01 01:42:56 - LCP is allowed to come up.
Sat, 2000-01-01 01:43:57 - Initialize LCP.
Sat, 2000-01-01 01:43:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:44:57 - Initialize LCP.
Sat, 2000-01-01 01:44:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:45:57 - Initialize LCP.
Sat, 2000-01-01 01:45:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:46:57 - Initialize LCP.
Sat, 2000-01-01 01:46:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:47:10 - Administrator login successful - IP:192.168.0.4
Sat, 2000-01-01 01:47:57 - Initialize LCP.
Sat, 2000-01-01 01:47:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:48:57 - Initialize LCP.
Sat, 2000-01-01 01:48:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:49:57 - Initialize LCP.
Sat, 2000-01-01 01:49:57 - LCP is allowed to come up.
Sat, 2000-01-01 01:50:03 - LCP down.
Sat, 2000-01-01 01:50:10 - Initialize LCP.
Sat, 2000-01-01 01:50:10 - LCP is allowed to come up.
Sat, 2000-01-01 01:51:10 - Initialize LCP.
Sat, 2000-01-01 01:51:10 - LCP is allowed to come up.
Sat, 2000-01-01 01:52:10 - Initialize LCP.
Sat, 2000-01-01 01:52:10 - LCP is allowed to come up.
Sat, 2000-01-01 01:53:10 - Initialize LCP.
Sat, 2000-01-01 01:53:10 - LCP is allowed to come up.
Sat, 2000-01-01 01:54:10 - Initialize LCP.
Sat, 2000-01-01 01:54:10 - LCP is allowed to come up.
Sat, 2000-01-01 01:55:10 - Initialize LCP.
Sat, 2000-01-01 01:55:10 - LCP is allowed to come up.
Sat, 2000-01-01 01:56:10 - Initialize LCP.
Sat, 2000-01-01 01:56:10 - LCP is allowed to come up.
Sat, 2000-01-01 01:57:11 - Initialize LCP.
Sat, 2000-01-01 01:57:11 - LCP is allowed to come up.
Sat, 2000-01-01 01:58:11 - Initialize LCP.
Sat, 2000-01-01 01:58:11 - LCP is allowed to come up.
Sat, 2000-01-01 01:59:11 - Initialize LCP.
Sat, 2000-01-01 01:59:11 - LCP is allowed to come up.
Sat, 2000-01-01 02:00:11 - Initialize LCP.
Sat, 2000-01-01 02:00:11 - LCP is allowed to come up.
Sat, 2000-01-01 02:01:11 - Initialize LCP.
Sat, 2000-01-01 02:01:11 - LCP is allowed to come up.
Sat, 2000-01-01 02:02:11 - Initialize LCP.
Sat, 2000-01-01 02:02:11 - LCP is allowed to come up.
Sat, 2000-01-01 02:02:19 - Administrator login successful - IP:192.168.0.4
N/A

No ADSL connection

Sounds like loss of synchronization or failing to authenticate - have you tried the BT speed test? that'll isolate which one it is (as long as you've not been LLU'd!)
N/A

No ADSL connection

Thanks for your help squigy.

Its all working nok this morning and I havent touched a thing.

How do I find out if I have been LLU'd?
N/A

No ADSL connection

If you have been LLU'd, then you would have received an email like the following:

"As part of our commitment to providing the best value broadband experience, we have now successfully moved your broadband service to our alternative broadband network."

Also, I don't think you'll be able to use the BT speed test, and your upload sync speed will be higher than 488.
N/A

No ADSL connection

Thanks squidgy.

Nope, haven't been LLud then.

Plusnet ran tests last night and saw the failure.

They said it was probably their end and engineers are looking into it. Maybe they fixed it overnight (whatever it was!)

I have asked PN to let me know what was wrong.

Thanks for all your help. I appreciate it Smiley
shellsong
Grafter
Posts: 2,191
Registered: 03-08-2007

No ADSL connection

Quote
If you have been LLU'd, then you would have received an email like the following:

"As part of our commitment to providing the best value broadband experience, we have now successfully moved your broadband service to our alternative broadband network."


Not if they've accidentally deleted it! :lol: (Also I believe not everyone LLUed has been sent the email anyway)
N/A

No ADSL connection

Yes, I remember that, didn't they "accidentally" delete something like 700gb of email?