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New order with Hardware

N/A

New order with Hardware

Hi
Just ordered today.....

would like for the router kit to be sent before the line is activated if possible.
(says on tracker is setn after)
i did like pay for it today as well type thing....so is only fair...

dont make me sit for days after the line is ready....

cheers

MaxP.
(Rancid)
3 REPLIES
N/A

New order with Hardware

This is somthing that you should raise with +net via a contact us ticket.

The forums are mainly for groupy-feely type conversations, where the masses may be able to help, rather than just the +net staff.
jberry
Grafter
Posts: 1,886
Registered: 08-06-2007

New order with Hardware

Hi Max,

Unfortunately it is not possible to have the starter pack for your account sent out before your ADSL is activated.
The reason that we do not send them out before activation is because until the ADSL is activated there is no guarentee that the line will support ADSL - the order can fail at any point right up until the final stages of installation.

Because of this we do not send out the hardware because we would have to recover a quantity of hardware back off people who were not technically our customers (as their ADSL would not have been activated).

The hardware is, however, sent on the day of activation and is normally delivered in 2-3 days.

Regards,
N/A

New order with Hardware

Cheers Josh.
currently ghatting with some one via a ticket.

Max