I have just had my broadband connected but it is only at 1Mb.
The BT Availability checker shows a 1mb conection but all my neighbours numbers show 2mb.
I am less than a mile from the exchange and my line stats are ATT 20 and SRN 40 which I understand should enable me to get 2mb.
Plusnet now want an extra 14.99 for me to be "upgraded" to 2mb.
I dont agree with this but can anyone advise if this is normal or should I complain.