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New Billing Month - Off Peak - Only 471kbps

Richchad
Grafter
Posts: 380
Thanks: 1
Registered: 30-07-2007

New Billing Month - Off Peak - Only 471kbps

It is just after 11am, not in peak time, first new day of my billing month and this is the speed I am getting, it should be around 3mb....:x

Date of Speed Test: 2007-02-17 11:08:18
Download Speed: 471 kbps (58.9 KB/sec transfer rate)
Upload Speed: 355 kbps (44.4 KB/sec transfer rate)

I thought there was no traffic management until after 4GB and would be reset at beginning of new billing month.. :?:

To quote from PN BB+ product information......
How PlusNet guarantees quality broadband :lol:
There is no usage cap, however the product is designed for up to 4GB usage each month at 4pm-Midnight. Once your usage exceeds the product design, your downloads and surfing will get progressively slower until the start of your next billing month when your usage is reset.
10 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

New Billing Month - Off Peak - Only 471kbps

Hi there,

We currently have some issues with data transfer, meaning a lot of customers are reconnecting to try other gateways, it's possible the gateway you are on is congested.

Which one is it incidentally? You can find out here.
Richchad
Grafter
Posts: 380
Thanks: 1
Registered: 30-07-2007

New Billing Month - Off Peak - Only 471kbps

Hi Mand,

I am connected to the "Telehouse East, Juniper 4" gateway. This gateway is sometimes known as pte-ag2.

Speed has just dropped to 171.70 Kbps on BBMax Speedtest
Richchad
Grafter
Posts: 380
Thanks: 1
Registered: 30-07-2007

New Billing Month - Off Peak - Only 471kbps

Just changed Gateway to "Telehouse North, Juniper 1" gateway. This gateway is sometimes known as ptn-ag1.
Speed back near normal again, Mand, any ideas why?

Date of Speed Test: 2007-02-17 11:53:44
Download Speed: 2846 kbps (355.8 KB/sec transfer rate)
Upload Speed: 351 kbps (43.9 KB/sec transfer rate)
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

New Billing Month - Off Peak - Only 471kbps

Yep, ag1 was the affected gateway in the problem, so when you reconnected it was probably near empty! Smiley

This should balance out over the next hour, and there should then be little difference between the gateways.
Richchad
Grafter
Posts: 380
Thanks: 1
Registered: 30-07-2007

New Billing Month - Off Peak - Only 471kbps

Thanks for that Mand, just need to sort out the BB+ speed issues and all will be wonderful again, any time scales for this yet?
halfchan
Grafter
Posts: 82
Registered: 05-08-2007

New Billing Month - Off Peak - Only 471kbps

I am on LLU and I am also getting very low speeds. Why?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

New Billing Month - Off Peak - Only 471kbps

Hi there,

There is a Service Status message out relating to speed issues on LLU. Does this seem to reflect your issue?
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

New Billing Month - Off Peak - Only 471kbps

Hi there,

There is a Service Status message out relating to speed issues on LLU. Does this seem to reflect your issue?
halfchan
Grafter
Posts: 82
Registered: 05-08-2007

New Billing Month - Off Peak - Only 471kbps

This may reflect my issue but it does not tell me when or how it will be resolved. I have an open ticket about this and I have been asked to go thru hoops of doing speed tests etc. Initital tests to me indicate a problem with your network as I get 10x better speeds with the test login.
N/A

New Billing Month - Off Peak - Only 471kbps

Just out of interest, is there an easier way of re-connecting without either re-booting your router or powering it down ?

I'm using a Belkin F5D7633 wireless router.

Thanks Wink