The new 155Mb pipe was successfully installed yesterday, however the change required to provide extra bandwidth to our customers using the email@example.com realm by load-balancing them across both of our L2TP pipes has not yet been completed.
The configuration change has been made and uploaded to BTs RADIUS server, this change will be rolled out this morning between 9.30 am and 10.30 am. There will be no outage when this takes effect and no customers will be disconnected. Once the change takes effect then customer connections will be made alternately on each of the 2 L2TP pipes.
We will be closely monitoring the performance of both L2TP pipes throughout today to ensure that the new platform is completely stable.