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+Net Replying to tickets?

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+Net Replying to tickets?

Hey

Are plus net replying to tickets or what. Its been 3 days and no reply. Anyone else getting that?
9 REPLIES
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+Net Replying to tickets?

They are answering them.

I opened one at:
3:55pm, Tuesday 24th October 2006

They replied to at:
7:13pm, Tuesday 24th October 2006

Then another (seperate ticket) at:
9:50am, Friday 27th October 2006

They replied at:
1:39pm, Friday 27th October 2006

So someone is out there answering them!
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+Net Replying to tickets?

Well I just must be me then. I was supposed to be back on the BT network on tuesday 24th october. :?
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+Net Replying to tickets?

I normally get a reply within about 10 hours.
Saturn
Grafter
Posts: 732
Registered: 30-07-2007

+Net Replying to tickets?

I find reply times are variable.
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+Net Replying to tickets?

Either they hate me or they are contacting BT about it. Tongue
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+Net Replying to tickets?

my ticket is unansweerd after 5 days...seems to depend on whether the question is a no-brainer or not...
vic_newey
Grafter
Posts: 802
Thanks: 2
Registered: 30-07-2007

+Net Replying to tickets?

I asked a question yesterday & got a reply in 1 hour,
depends what you ask I suppose :lol:
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+Net Replying to tickets?

"could you please carry on providing me a rubbish service and charging me handsomely for it?"

- No problem sir, we can even put the price up and deliver you with a 36k connection if you like?

"could you muppets get your act together and at least communicate your problems with us?"

- *long pause* *more waiting* *auto-reponse filled with company guff about how lovely they are* *ticket closed as query was answered*


Broadly speaking.. I imagine it's something like that?
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+Net Replying to tickets?

Quote
I was supposed to be back on the BT network on tuesday 24th october. :?


hi mate, how did you get them to move you? ive been asking for a couple of months now and they keep trying to fob me off with self tests and stuff. wont even aswer a direct question (when will you move me?) i sent them a good old fashioned letter last week...it might get read Tongue