cancel
Showing results for 
Search instead for 
Did you mean: 

Need to vent frustration!

N/A

Need to vent frustration!

I've now been on hold for HALF AN HOUR!!!

I know I should call at 3:00am, but that just isn't possible tonight.

This new customer 'support' system is absolutely useless!!!

FHFHSDAKLF;JHALKRJFASLJFHGASAAAAAAARRRGGGGHHHH!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

B

(the poll is there mainly to help vent anger...)
11 REPLIES
N/A

Need to vent frustration!

Ok, I've given up.

I was on hold for 58minutes and 24 seconds when I thought I'd try a different tactic - hanging up.

I'll be claiming back the cost of the phone call when the bill comes through. Only small, but it might make me feel a bit better.

The time it takes to just get in the queue to speak to someone is 4 minutes 30 seconds!!! Surely they can't expect us to just put up with this!

:x Evil :!: Evil :x
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Need to vent frustration!

Someone will give you a call in about 10mins.
N/A

Need to vent frustration!

I say!
N/A

Need to vent frustration!

Whoever voted yes is obviously dilusional.
How can speaking to a robot be better than talking to a human!?
N/A

Need to vent frustration!

Quote
Someone will give you a call in about 10mins.

Did they?
N/A

Need to vent frustration!

They're still in a queue :roll: :lol:
N/A

Need to vent frustration!

yes and now he has no connection at all Wink
craigbrass
Grafter
Posts: 1,009
Registered: 30-07-2007

Need to vent frustration!

Quote
Someone will give you a call in about 10mins.

Maybe we should put PlusNet in a queuing system when they call us Tongue

Honestly, until queues get down to a point where 90% of the time they are less than 2 minutes, I don't think they are doing very well.
N/A

Need to vent frustration!

Quote
Maybe we should put PlusNet in a queuing system when they call us Tongue

Dont forget to use the premium rate number. 0901 etc Wink :lol:
Community Gaffer
Community Gaffer
Posts: 4,884
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Need to vent frustration!

Quote

Did they?


Yep.
gofaster
Rising Star
Posts: 361
Thanks: 10
Registered: 01-08-2007

Need to vent frustration!

If someone was available they whay the fuck didn't they answer the phone in the first bleeding place