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Need Help.

N/A

Need Help.

ok I was told that my account will be upgraded to 8mb today. Suprisingly it did but for some reason I still get the same download and upload speed when I do speed tests.

On the modems status, it says;




but on connection settings it says;

Link to Connection settings image

So from what I understand bt has done their job and so its up to Plusnet to change my speed?

[Moderator's note by James - (sallyandjames): Changed image to URL as it was stretching the page.]
7 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Need Help.

That is normal. It will normally take 3-10 days for your speeds to be uplifted.

I would suggest reading the following link:

http://www.plus.net/support/broadband/network/dslmax_guide.shtml#video
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

Need Help.

There's a 10 day training period.

Have a read of this
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

Need Help.

Thanks for the infos James and Elvin, lol I thought I have already passed that 10days stage :lol: . Oh wells, I guess I'll have to wait a little longer.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Need Help.

But you said...

Quote
ok I was told that my account will be upgraded to 8mb today.


Confused?
Community Veteran
Posts: 26,345
Thanks: 600
Fixes: 8
Registered: 10-04-2007

Need Help.

The day you see your modem/router sync with the exchange at a higher speed is the first day of the 10 day training.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

Need Help.

Quote
But you said...

Quote
ok I was told that my account will be upgraded to 8mb today.


Confused?


Well this is why :lol: ;


Screenshot image link

[Moderator's note by James - (sallyandjames): Changed image to URL as it was stretching the page.]
N/A

Need Help.

On that email, it told me about the 10days thingy so I thought by this time, I would have passed that stage but oh wells at least I finally got it in the end.