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My connection speed has dropped through the floor

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My connection speed has dropped through the floor

Over the last few days my connection speed has been getting worse, and worse, and worse. I'm getting a max of about 5K/s on downloads regardless of source, and web browsing is painful.

The PN speedtest is showing 607kb/s but the BT one is showing this:

Test1 comprises of Best Effort Test:
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4331 kbps

So am I right in thinking it's a PN issue rather than a BT one? If so can someone please look at it as my connection is virtually unusable at this speed.

Thanks

Chris
2 REPLIES
Community Veteran
Posts: 14,014
Thanks: 539
Fixes: 9
Registered: 01-08-2007

My connection speed has dropped through the floor

Chris, read this forum - It's full of frustrated people like yourself all suffering from speed problems.

8MB broadband does not exist with plusnet anymore. They'll sell it to you but they won't actually provide it.

Jump ship. Get your mac code and leave plusnet for another ISP. You won't have problems then.
I need a new signature... i'm bored of the old one!
Community Veteran
Posts: 1,229
Thanks: 1
Registered: 12-04-2007

Re: My connection speed has dropped through the floor

Quote
The PN speedtest is showing 607kb/s but the BT one is showing this:

Test1 comprises of Best Effort Test:
IP profile for your line is - 7150 kbps
DSL connection rate: 448 kbps(UP-STREAM) 8128 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 4331 kbps

So am I right in thinking it's a PN issue rather than a BT one?

It would seem that way.
You should raise it in a ticket.
Include the test data in the ticket.

*EDIT* The PN speed test is unreliable btw. The best thing to do is try a few others for a start. The one at adslguide is reasonable imo. > Link
Test is at the top left of page.
(I have linked to the main page rather than direct to the test, because I guess it is a bit cheeky to allways link direct to someone elses stuff). Wink