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My Exchange upgraded but no email or speed increase

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My Exchange upgraded but no email or speed increase

I have just got off the phone with BT, who confirmed that my exchange has been upgraded and that i should be able to get 1Mbit download speeds.
However I have not yet recieved my email from plusnet and have not noticed any increase from my 512Kbit download speed Sad

N.B. I am currently on 512K Premier package

PS Any help on this will be most welcome Cheesy
2 REPLIES
Julie
Grafter
Posts: 791
Registered: 28-07-2007

My Exchange upgraded but no email or speed increase

Hi,

Excuse my ignorance here, but how can you get information from BT by phone that your exchange has been upgraged
AFAIK and please correct me if I am wrong here....We are not allowed to contact BT about our line upgrades ?

Was this info just that your exchange was upgraded to get 1meg download speeds or your particular line....that is quite a difference
N/A

My Exchange upgraded but no email or speed increase

Hi,

Just to clarify, an exchange upgrade is a bit misleading. It is your line or the dslam at your exchange which needs upgrading. Not simply your exchange.

All exchanges are capable of providing 2mb speeds.

The free BT upgrade process is a different story.

Have you tried entering you phone number here for details of the BT schedule.

To be frank, if you phoned 150, they probably know less than some of the guys on these boards.