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Moving house


Moving house


I've just has Plusnet ADSL Broadband Plus setup last Friday and all is working fine. The problem is that today I find that the landlord is selling up and wants me out. I hope to move locally and get BT to move the phone number with me. Will that also move the adsl connection or will Plusnet need to get involved? Will there be additional costs? If so how much?


Moving house

You will need to arrange for Plusnet to move your ADSL onto your new phone as, BT cannot do this for you. They can only arrange the new phone line.

Its recommended you move your ADSL to a phone line with a new number as this reduces the activation time.

You can go there from here and just search for the term Move My broadband

Which will outline the time to wait and any additional charges.

Regards, Tom.