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Moving House

N/A

Moving House

Without losing my rag thus follows.

I move house

I use dial-up

Moving house page fails to work

I call the help line

I get told to issue my details via the help assistant

I issue my details via the help assistant

I get a response, something like; *internal* please action house move.

I reply, requesting feedback as no emails emerge with details of the move.

I reply for 4 days in a row

I am ignored COMPLETELY

I'm still paying. (And for dial-up as well)

11 days now since I submitted my details.
3 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Moving House

Send an email to csctickets@commsteam.plus.com with your username and ticket number. Someone from comms should be able to chase it then.
N/A

Moving House

Thank you for the post and advice.

Why does no one from plusnet respond to my questions? What kind of ISP is this?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Moving House

Hi,

Did you send an email to the above address as suggested?

I don't believe I've seen anything regarding house moves recently, but I may have missed it.