cancel
Showing results for 
Search instead for 
Did you mean: 

Moved to new provider but PN are still taking payments

N/A

Moved to new provider but PN are still taking payments

Hi all,

changed to a new provider on 14/05/07, this was half way through my May billing period with PN . My PN payment normally gets taken around the very beginning or very end of the month. PN have now taken another payment for the next month, I have been with my new provider for the last 2 weeks now.
has this happend to other people and will PN refund the money easily or will I have a struggle on my hands.

Should I cancel the direct debit with PN as PN are no longer providing my broadband?

I have sent a ticket to PN and await their response.

thanks
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 17,626
Thanks: 611
Fixes: 158
Registered: 05-04-2007

Moved to new provider but PN are still taking payments

Hi there,

I'll go answer your ticket now, the reason behind the account still being open is usually because we haven't received notification from BTw that the migration has completed. This seems to happen more often when customers move to an LLU supplier such as Sky or BE.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team