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Moved house - support won't talk to me

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Moved house - support won't talk to me

A few weeks ago I put in a request to move my ADSL. The order tracker shows they have disconnected the old number but there it is stuck. It's not showing a test of the new line.

How long does the transfer normally take ?

Raised a ticket (with great dificulty-they really don't want to hear from us)but of course no response. Tried phoning - that was a hopeless mess of messages, no hope of talking to anyone. Even tried the premium rate help line but that does not work at all !!

Can anyone help ?
1 REPLY
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Moved house - support won't talk to me

Hi,

Looking at your account one of my colleagues has already picked this up and submitted the order through.