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More Max DL speed questions

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More Max DL speed questions

Sorry if these have been addressed elswhere.
I have had a line synched at 812000 for three days now, rock solid connection SNR margin 11 Loop Att. 21 Premier option 2
Speed tests using the Plusnet and ADSL guide.org versions show a constant download speed of around 3950.0 regardless of time of day.

Question is this; when I was a premier up to 4mb (£29.99) user on an exchange only capable of 2m and I sycned at 2m. I had regular speed tests of 1930.0

According to the adsl site, they say these new figures are very low and I should check if somebody else is not using the bandwidth (there not), or talk to the ISP.

So is this due to contention or are Plusnet or B.T. restricting anything at the moment.
Regards
Doug
7 REPLIES
Community Veteran
Posts: 26,344
Thanks: 598
Fixes: 8
Registered: 10-04-2007

More Max DL speed questions

When's your billing date? I'm wondering if you haven't had your package updated yet that there may still be a 4MB limit set on your account.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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More Max DL speed questions

Hi elvin
Billing date was 11th April, line finally changed overnight 12th to13th
Regards
Doug
Community Veteran
Posts: 26,344
Thanks: 598
Fixes: 8
Registered: 10-04-2007

More Max DL speed questions

Someone gave a portal link yesterday which showed the speed set on your account - but I can't find the post or remember what it was.

Try raising a ticket asking for the 4MB limit currently set on your account to be removed - I think that's what it will be.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
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More Max DL speed questions

Thanks elvin,
Will have a look for the link then raise a ticket
Thanks for your help
Regards
Doug
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More Max DL speed questions

Hi Elvin
Was this the link you ment

https://portal.plus.net/my.html?action=stable_rate

Regards
Doug
Community Veteran
Posts: 26,344
Thanks: 598
Fixes: 8
Registered: 10-04-2007

More Max DL speed questions

That's the one! What does it say?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
N/A

More Max DL speed questions

Hi elvin

It says 8000
Have raised a ticket just in case.
Regards
Doug