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Migrating Away Question

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Migrating Away Question

I received my MAC from PN on the 11th Sept and am migrating to F2S on 21st Sept. My next PN billing date would have been 6th Oct. Will PN charge me anything on this date? I have already paid £14.99 which was the fee from when I migrated into Plusnet.
Thanks in advance.
6 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Migrating Away Question

What was the reason you gave for leaving i.e. was it die to the T&C change. This will then determin if the 30 day notice period (where any monthly fees are still taken). Until we know that we can't state what will or will not happen.
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Migrating Away Question

I didn't give a reason I just raised a ticket. But as far as I can remember I am paying 1 month in advance so surley this will cover the 30 days notice?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Migrating Away Question

Hi,

The 1 month's notice starts on the day you raised the cancellation ticket. If there's a payment due in this time then it would be taken in full, although any unused time after the 30 day period can be refunded.
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Migrating Away Question

I raised the ticket on 9th Sept my next billing date is 6th Oct. so does this mean I can get a refund for all but 3 days worth of my monthly fee?
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Migrating Away Question

Yes, but YOU have to ask for it, it is not given automatically.
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Migrating Away Question

Many thanks