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Migrated out, refund confusion...

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Migrated out, refund confusion...

I migrated away from plus.net on the 15th of December, though I'm paid up until the 3rd January, so I'm expecting to receive 19 days refund from the £20.99 I paid for the month.

Though plus.net have somehow come up with a figure of £3.67 which I totally fail to understand, and despite sending tickets, plus.net do not seem interested in explaining how they arrived at that figure.

Incidentally before anyone says it's nothing to do with the 30 days notice, as I requested my MAC on the 10th of November, so by the time I'd migrated out I was well beyond the 30 days notice period.
3 REPLIES
Ben_Brown
Grafter
Posts: 2,839
Registered: 13-06-2007

Migrated out, refund confusion...

I have responded to your ticket.
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Migrated out, refund confusion...

Thanks for the reply, though it doesn't help, did you read the post above?

My 30 days notice went by on the 10th December, as I requested my MAC on the 10th November. I migrated out on the 15th December, so as I'm paid up until the 3rd January, I should be refunded for those 19 days (16th to 3rd)

Which ever way I look at it £3.67 makes no sense whatsoever.
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Migrated out, refund confusion...

Thankfully after opening another ticket, I've found someone at plus.net that passed elementary mathematics, they came up with the correct refund figure of £13.93 (19 days)