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MaxDsl question???

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MaxDsl question???

Hi, I applied for a queue jump about a month ago, I was just wandering did this get submitted to bt, as am still waiting for the upgrade?

Ticket number: 19309093

thanks in advance

Sue
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

MaxDsl question???

If your ticket has not been closed yet, it has not been submitted yet.

The ticket gets closed when it is submitted to BT. How long after submission that the upgrade occurs is unknown as that is down to BT, not PN, but it should normally be within 2 weeks.

Note: you may not get an email stating you have been ugraded so keep an eye on your sync speed.
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MaxDsl question???

Hi, The ticket got closed about a month ago. so hopefully soon will be upgraded.

Sue