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MaxDSL Scripting Error - Anyone been resolved?

sophos9
Grafter
Posts: 760
Registered: 12-09-2007

MaxDSL Scripting Error - Anyone been resolved?

**IMPORTANT**

Following the service release from plusnet, has anyone actual had there maximum stable rate from BT set with plusnet? I.e. sync at 8mb but plusnet indicate 2mb (and download speeds remain at 2mb)

I for one have not been resolved and the 48hr window is fast approaching!

Post up if you have been resolved or are still experiencing the problem, will help us all in seeing if plusnet have actually resolved the problem!

Quote
MaxDSL Upgrades - Update
Our engineers have identified a problem with some of the scripts that run to process a customer's account as part of the MaxDSL upgrades. This has lead to some customers synching at the higher speeds but not seeing any increased download speeds, even after BT have updated your line profile on their side.

We are about to start applying the fix for this, though as part of the process we will have to disconnect customers who are affected by this problem. Once this has taken effect, and once BT have provided us with an updated line profile, you will see increased download speeds.

In order to ensure that there are no problems caused by disconnecting everyone at the same time, we are going to be carrying out these disconnections over the next forty eight hours. If you are disconnected as a result of this, you will be able to reconnect again without problem.
25 REPLIES
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MaxDSL Scripting Error - Anyone been resolved?

Not resolved for me either. 9 days now synch at approx 6mb but still showing 2mb
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MaxDSL Scripting Error - Anyone been resolved?

Resolved. (Without any input from me)
Sync @ 8
Speed measures constant 5.6 - 6.5 although need to add more as corporate network so in constant use in various guises.
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MaxDSL Scripting Error - Anyone been resolved?

well 10 days is up for me and router has been sync at 8128 down and 448 up since beginning...PN stable rate I must admit is upto 7000 now but downloads are stuck at around the 2500 rate...
monty
Grafter
Posts: 43
Registered: 30-07-2007

MaxDSL Scripting Error - Anyone been resolved?

My connection took about 7 days to start showing anything other than 2mb now its showing anything between 60 and 4900mb.

Hopefully this will settle down shortly :?
sophos9
Grafter
Posts: 760
Registered: 12-09-2007

MaxDSL Scripting Error - Anyone been resolved?

sallyandjames - when was your upgrade date and when did plusnet realise your MSR?

I was upgraded on the 19th April and still am not sorted.... Cry
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MaxDSL Scripting Error - Anyone been resolved?

Still the same for me.
8128/448 with a 2000 MSR for the last 8 days.
gofaster
Rising Star
Posts: 361
Thanks: 10
Registered: 01-08-2007

MaxDSL Scripting Error - Anyone been resolved?

Synching at 7300 MSR still stuck at 2000.
Been like this for 10 days now.
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MaxDSL Scripting Error - Anyone been resolved?

No idea when it was if I'm honest - I just did a test one day and notice it was looking mighty fine - its been well over a month now though, tests every couple of days show its stable (at least between 8am-5pm)
theharveyfamily
Grafter
Posts: 81
Registered: 01-08-2007

MaxDSL Scripting Error - Anyone been resolved?

Getting disconnected most nights.
Reconnection speeds as below.

05/01/2006 19:36:39> d/s Data Rate: 2272kbps, u/s Data Rate: 288kbps
05/02/2006 17:09:47> d/s Data Rate: 8128kbps, u/s Data Rate: 448kbps
05/03/2006 01:18:09> d/s Data Rate: 8128kbps, u/s Data Rate: 448kbps
05/05/2006 13:08:00> d/s Data Rate: 8128kbps, u/s Data Rate: 448kbps
05/09/2006 01:34:22> d/s Data Rate: 8064kbps, u/s Data Rate: 448kbps
05/10/2006 00:05:12> d/s Data Rate: 8128kbps, u/s Data Rate: 448kbps
05/11/2006 07:18:47> d/s Data Rate: 8128kbps, u/s Data Rate: 448kbps

For the whole of this period - MSR stuck at 2000 Kbps.
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MaxDSL Scripting Error - Anyone been resolved?

DSLMax'd around 11 days ago, synching at a solid 8.1Mbps but stuck at 2Mbps on the Max Stable Rate page and no sign of any speed increases yet, still stuck at 2Mbps and still on a legacy account!
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MaxDSL Scripting Error - Anyone been resolved?

synching at 8mb now...stable rate at 4mb but getting only 2mb, no matter when i perform speed tests. Evil
grahamv
Grafter
Posts: 46
Registered: 27-07-2007

MaxDSL Scripting Error - Anyone been resolved?

Well then, the 48 hours mentioned in the original service update has now expired. I, for one, have not seen any change in my line. I am still syncing in the high 5000's, with a stable rate of 5000 and downloads at 1940.

Perhaps the 48 hours starts from an unpublished start point? Perhaps we haven't reached the start point yet?
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MaxDSL Scripting Error - Anyone been resolved?

Mines jumped from 1500 to 6000 stable rate this morning.

Download rate fluctuates but did get to around 2500 earlier here;

http://www.speedtest.bbmax.co.uk/
sophos9
Grafter
Posts: 760
Registered: 12-09-2007

MaxDSL Scripting Error - Anyone been resolved?

Quote
Well then, the 48 hours mentioned in the original service update has now expired. I, for one, have not seen any change in my line.


Exactly the same here, not happy since its a problem created by plusnet.... Have updated my support ticket but have no faith as no body in support seems interested (apart from dthomlinson!)