cancel
Showing results for 
Search instead for 
Did you mean: 

Mailbox password changes: How Long?

N/A

Mailbox password changes: How Long?

I seem to have a continuing problem with this...
The other users of my domain, (i.e. the rest of my family) are always having problems remembering their passwords. (Their fault through lack of use, etc)
Being a good administrator, I frequently set them a new password through the Configure Mailboxes screen.
However, immediately after I've changed the password I find I am unable to login to the mail account on the new password, even using webmail.
I have in the past waited for 24 hours then found access on the new password is OK.
How long should I expect to wait before the new password works?
Is the time for webmail access & POP3 access the same?
(P.S. I've read Ref 40059 - and this may apply to my mailboxes, how do I get my mailboxes checked for this?)

Steve
2 REPLIES
thehatman
Grafter
Posts: 574
Registered: 01-08-2007

Mailbox password changes: How Long?

I've had problems with this. In my view it ought to update immediately.

But in fact it takes 24 hours, which is very slow.
Plusnet Staff
Plusnet Staff
Posts: 17,641
Thanks: 535
Fixes: 159
Registered: 05-04-2007

Mailbox password changes: How Long?

When you make a change to the mailboxes this causes them to refresh, in effect rebuilding the information. This normally takes 15-20 minutes but can take up to 4 hours.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff