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Mac code, how long should I have to wait?

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Mac code, how long should I have to wait?

Posted a ticket yesterday requesting mac code. No response at all yet. How long does it take?
Mick
12 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Mac code, how long should I have to wait?

Hi there,

As discussed your MAC code should be with you shortly. Apologies for the delay in answering the ticket for you.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Mac code, how long should I have to wait?

Generally about 24 hours. I'll go and action your ticket now.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Mac code, how long should I have to wait?

Bah. 30 seconds late.
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Mac code, how long should I have to wait?

Typical, Just like buses, none around when you want one and then along come two at the same time!

The real reason for the delay is now that BT are the owners the staff all have to cry like a Klingon every time another customer bites the dust!

On the face if it the BT thing does seem to have improved response and attitude. Dare I say it communications seem to be improving too.

It is not all positive news, but like the buds of spring these things might grow and there seems to be no sign of the previous "attitude".

Now if only we can get that capacity up and remove that daft FUP, no, no, no, wake up and smell the coffee, that was instigated by BT in the first place. Perhaps being part of BT means they can some more of those nice 180k pipes for free?

Where is the OP going to?
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Mac code, how long should I have to wait?

Can I have my MAC Key too please? Don't bother answering the speed issue ticket that's been open for sooo long, just the MAC Key ticket.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Mac code, how long should I have to wait?

Hi there,

I've tried, and for some reason it won't let me generate a MAC Code for you.

Can you goto http://usertools.plus.net/@gateway for me and let me know what results it gives?
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Mac code, how long should I have to wait?

Which gateway

You are currently connected to the "Telehouse North, E320 ERX" gateway. This gateway is sometimes known as thn-ag2.

If you are on this gateway, you are on the Tiscali LLU Platform.

Not sure what this means - hope you know Cheesy
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Mac code, how long should I have to wait?

Means your connected to Tiscali and not BT.

I'll get someone to make a request to them to get your MAC Code.
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Mac code, how long should I have to wait?

This would also explain the speed issues that you have been seeing.
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Mac code, how long should I have to wait?

Thank you James.

Most amusing this - 6 months ago I was talking to a Tiscali user pal and saying how good PlusNet was as he moaned about Tiscali.

Oh well, such is life.
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Mac code, how long should I have to wait?

Quote
This would also explain the speed issues that you have been seeing.

Well I didn't request a change to Tiscali so don't try and blame me! Smiley
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Mac code, how long should I have to wait?

O.P. is going to Demon.
regards Mick