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MAC request = Cease in 7 days?

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MAC request = Cease in 7 days?

Ok, I've requested a MAC code, and I've just spotted in my service notices that my service will be ceased on the 3rd Nov, which is 7 days after I requested a MAC code, even though I clearly requested "I wish to move at the end of the 30 days notice period" where it asks for the date you wish to move to another isp. I did not use "Cancel my product", I used the "I wish to move to another ISP".

Has some incompetent support agent taken my MAC request as an asap cease order? Or are PN just desperate to get rid of people?
2 REPLIES
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MAC request = Cease in 7 days?

I raised a ticket with them yesterday for an asap MAC and move request, but have not heard anything. How long did they take to reply? or did u phone them? Do they send the MAC via email too?
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MAC request = Cease in 7 days?

It took them overnight to reply in my case, and when they did it was completely not what I asked them to do!

I've no idea about MAC as they've not sent it yet, they've decided to cease my line instead :?