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MAC key I have been waiting for.

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MAC key I have been waiting for.

Evil PlusNet has let me down for nearly 2 months and I am wondering if there is anyone out there who could help me to get out off this plusnet prison. PlusNet is refusing to give me my MAC key (although I paid them for every thing) so I could go to another provider and other providers are not giving ADSL without this MAC key (vicious circle).
Has PlusNet got any solicitors ?
I have spoken to Off Com and they said that PlusNet is not registered with them.
Nabil Temsi
07768318072
2 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

MAC key I have been waiting for.

What was the reason they gave for not issuing you a MAC?

If you have no outstanding payments they they should issue you with one, even if you are on LLU. However not all ISPs support LLU mighrations (in fact only one or two other than PlusNet because the LLU migration is still a trial) so getting an LLU migration code may not actually allow you to migrate to the ISP of your choice. In this situation you have to ask PN to move you back to IPstream then issue you with an IPstream MAC for you to migrate with.

Also it is not a good idea to post your phone number on a public message board!
James
Grafter
Posts: 21,036
Registered: 04-04-2007

MAC key I have been waiting for.

Hi there,

I've actioned your ticket.