cancel
Showing results for 
Search instead for 
Did you mean: 

MAC help required

N/A

MAC help required

Hi,

I'm trying to move a relative from Tiscali to Plus (their account ends 10 March).

Tiscali have given us a 6 digit MAC code. When I try to enter that into Plus signup it says it's not a valid set of digits/numbers (looks like it should be over 10).

I've contacted Tiscali and they insist 6 is correct and the new provider supplies the rest. Doesn't sound right to me.

Anyone any ideas?

Many thanks.
2 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

MAC help required

Hi,

Mac keys have three formats BBIP12345678/AB12C, FTIP123456/AB12C or BBDS12345678/AB12C. If it doesn't correspond to one of these then it's incorrect or incomplete. It's the losing ISP that supplies the Mac so I'm not sure what they mean when they say we supply the rest.
N/A

MAC help required

Thanks for that. I shall have to phone them myself.

At least I now know where I stand Smiley