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MAC Code=30 days notice?


MAC Code=30 days notice?

Does requesting a MAC code automatically mean you have given your notice, or does that need to be done automatically?

Either way what happens if I have requested a MAC code, but my new ISP has not connected me within 30 days? Do I get cut off
Posts: 1,503
Registered: 05-04-2007

MAC Code=30 days notice?


We do not cut your service off until BT have confirmed that you have migrated.

As such, you will almost certainly be on your new service before we are informed of this though.

What can happen though, is that BT prevent access to the PlusNet network from your line as part of the migration process (though they often allow a few days for changeover or forget to do this at all).

Requesting a MAC does indeed provide your 30 days notice. You don't have to use the MAC though, and should it expire, your service will continue as normal and you would need to submit a new request.

Kind Regards,