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Lousy service

N/A

Lousy service

I switched to Plus.Net recently, and had a few initial problems, so called the Support team. The guy I spoke to didn't have a clue what I was talking about, said Plus.Net would monitor the situation, and someone would get back to me. That was 4 weeks ago. Is there anybody out there, and how come I am paying £45pcm for a worse service than I was beforeHuh I have 2 problems: (a) I get 3 copies of each e-mail I receive; (b) I can't send mail today, as the service is being disrupted by my ISP, apparently. Please help. Yours, Seriously disatisfied. Evil
2 REPLIES
jberry
Grafter
Posts: 1,886
Registered: 08-06-2007

Lousy service

Hi there,

I am sorry to hear about your problems. Firstly, on the subject of e-mails, is this all emails to you or just ones from us. If it is all mails then can you check in the headers of the duplicate mails and see if the message ID is the same on all three. It will look something like this:
Message-Id: <LYRIS-589496-32582-2004.11.30-02.31.03--jberry#plus.net@umsan1.unitedmedia.com>


Let me know what your mail client is if you are not sure how to do this.

The earlier problems with sending mail have now been resolved, although it will be slow for a time as customers catch up on mail they would have sent during the problems.

From looking at your account it seems the problem you reported 4 weeks ago was with the speed of your ADSL connection, can you confirm whether this is still a problem?

Regards,
Josh Berry
N/A

Lousy service

Good heavens! There is someone out there after all.
Thanks for your reply, Josh.
This morning, I have followed the various tutorials and re-installed (a) my internet connection, and (b) my e-mail accounts. However, each time I hit send/receive I am told that my ISP service is being disrupted (0x800CCCOF), so I can't send/receive any e-mails (although, randomly, one's just got through now).
PLEASE could someone pick up the phone and talk me through this. It is driving me bonkers, and I am on the verge of going back to my old provider if this is not resolved - and soon.

In answer to your questions:
Yes, I was getting 3 x copies of each e-mail received - regardless of sender.
For example this morning:

Message-ID: <BDD20F26.802F%sean_ashcroft@macworld.co.uk>
Message-ID: <BDD20F26.802F%sean_ashcroft@macworld.co.uk>
Message-ID: <BDD20F26.802F%sean_ashcroft@macworld.co.uk>
Or in full:
Return-Path: <sean_ashcroft@macworld.co.uk>
Delivered-To: fl_plusn-floralittlejohn-alex@floralittlejohn.plus.com
Received: (qmail 20509 invoked from network); 30 Nov 2004 11:50:37 -0000
Received: from unknown (HELO ptb-mxcore01.plus.net) (212.159.14.215)
by ptb-mailstore01.plus.net with SMTP; 30 Nov 2004 11:50:37 -0000
Received: from [212.84.175.147] (helo=fwd1.hosts.co.uk)
by ptb-mxcore01.plus.net with esmtp (Exim 4.30; FreeBSD)
id 1CZ6Wj-000OL9-PQ
for alex@floralittlejohn.plus.com; Tue, 30 Nov 2004 11:50:37 +0000
Received: from [80.84.160.10] (helo=smtp.bta.com)
by fwd1.hosts.co.uk with esmtp (Exim 4.43)
id 1CZ6Wh-00066F-VX
for alex@floralittlejohn.com; Tue, 30 Nov 2004 11:50:35 +0000
Received: from mail.idg.co.uk ([212.161.36.2] verified)
by smtp.bta.com (CommuniGate Pro SMTP 4.2)
with ESMTP id 22575860 for alex@floralittlejohn.com; Tue, 30 Nov 2004 11:50:33 +0000
Received-SPF: none
receiver=smtp.bta.com; client-ip=212.161.36.2; envelope-from=sean_ashcroft@macworld.co.uk
Received: from [212.161.36.1] (account seana HELO [192.168.1.166])
by mail.idg.co.uk (CommuniGate Pro SMTP 4.2)
with ESMTP id 8454328 for alex@floralittlejohn.com; Tue, 30 Nov 2004 11:55:43 +0000
User-Agent: Microsoft-Entourage/10.1.0.2006
Date: Tue, 30 Nov 2004 11:51:02 +0000
Subject: Reusing Ilex Content
From: Sean Ashcroft <sean_ashcroft@macworld.co.uk>
To: Alexandra Bailey <alex@floralittlejohn.com>
Message-ID: <BDD20F26.802F%sean_ashcroft@macworld.co.uk>
Mime-version: 1.0
Content-type: text/plain; charset="US-ASCII"
Content-transfer-encoding: 7bit
X-Original-To: alex@floralittlejohn.com

With PlusNet, I am SUPPOSED to be broadband with an ADSL2100. This morning, I set up the internet connection using an LAN connection, automatic detection, rather than dial up, and the speed has increased beyond all measure but I am not sure that's the right setting.
As for e-mail, when I 'test my new accounts', I am told: Establish network connection: unable to connect to the internet or to the network. please verify connection settings... etc etc."
I can't win!!!
Before I got 3 x copies of each e-mail and failed all the speed tests.
Now I get one copy per e-mail, but it tells me it's not working!!!
Help. Please call me.

My package is Microsoft Office Small Business Edition.