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Losing 1Mbit/sec

lank111
Grafter
Posts: 215
Registered: 11-10-2007

Losing 1Mbit/sec

I'm synced at 2976kbps
BT profiled me at 2000kbps
i'm connected at 1.8mbit, thats a whole mbit lost.

''Test1 comprises of Best Effort Test: -provides background information.
IP profile for your line is - 2000 kbps
DSL connection rate: 448 kbps(UP-STREAM) 2976 kbps(DOWN-STREAM)
Actual IP throughput achieved during the test was - 1839 kbps

If you wish to discuss these results please contact your ISP.''

Could you get Bt to bump my profile to 2.5kbps for me? thanks
23 REPLIES
lank111
Grafter
Posts: 215
Registered: 11-10-2007

Losing 1Mbit/sec

Is it me, or does BT profile ur line less to recover more bandwidth?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Losing 1Mbit/sec

Hi there,

By design, BT should increase your "IP Profile" within 3 days. If you've been synching above this level solidly for a considerable period of time, then please let me know.
lank111
Grafter
Posts: 215
Registered: 11-10-2007

Losing 1Mbit/sec

I've had a connection at 2.4mbit since 04-05-2006 so this would say my profile has dropped.

it has been ranging tho,

02-02-2007 02:53:20 1903.6
31-01-2007 06:52:36 2329.3
24-07-2006 19:41:51 1617
03-07-2006 21:31:44 2282.5
10-05-2006 19:49:20 1704.1
05-05-2006 20:47:59 2372.2
05-05-2006 20:43:31 2263.2
04-05-2006 15:03:18 2416
10-02-2006 22:25:30 975.4
29-01-2006 13:34:49 980
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Losing 1Mbit/sec

Ah, looks like BT dropped it from 2848Kbps to 2272Kbps on the 9th. This suggests that you had a slightly lower resync.

I reckon you should be back to normal come tomorrow. Let me know if this doesn't happen and I'll have another look for you.
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Losing 1Mbit/sec

Indeed it does, as Chris states, if you stay connected at 2848kb/s or higher you will be changed back to a 2.5Mb connection in about 4 days from now.

SW.
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Losing 1Mbit/sec

*wonders when his name changed to Chris*
lank111
Grafter
Posts: 215
Registered: 11-10-2007

Losing 1Mbit/sec

lol, no worries, keep ya posted
Community Veteran
Posts: 3,364
Thanks: 15
Registered: 06-04-2007

Losing 1Mbit/sec

Quote
*wonders when his name changed to Chris*


Sorry folks, for some reason known only to some dark recess of my brain, I though it was chrisparr that had replyed rather than James. :shock:

SW
--
3Mb FTTC
https://portal.plus.net/my.html?action=data_transfer_speed
lank111
Grafter
Posts: 215
Registered: 11-10-2007

Losing 1Mbit/sec

update, still not changed.....and im still synced 2.9
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Losing 1Mbit/sec

There is no new delta report showing yet so unforunately the speed won't increase until the BT equipment generates one. Try rebooting your router once a day as this will resync each time, these syncs should help the delta report pick up the sync speed on your line.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
lank111
Grafter
Posts: 215
Registered: 11-10-2007

Losing 1Mbit/sec

my router gets rebooted or loses it sync about once a day anyways......im thinkin a underlaying fault cause's my router to sync lower once then resyncs higher, meaning the bt wont push it up to 2.5, as it may sync lower then 2.5 one day, knockin it all back dwn....
lank111
Grafter
Posts: 215
Registered: 11-10-2007

Losing 1Mbit/sec

so i guess, thats ....that, will i just have to accept it?
Plusnet Staff
Plusnet Staff
Posts: 12,169
Thanks: 18
Fixes: 1
Registered: 04-04-2007

Losing 1Mbit/sec

Depends really, there may not much that can be done but there could be things that may help. In order for the throughput rate to increase to 2500kbps the sync rate needs to stay at 2848kbps or higher for at least 3-5 days. If it drops below this then the 3-5 day clock resets.

The question is why does it drop below 2848kbps. Could be any number of things from the weather or normal atmospherics to wiring and filters or central heating or various different lights.

The following is always worth a read:

http://usertools.plus.net/tutorials/id/13

to see if anything helps. Some people find that replacing the filters with an ADSL faceplate helps (some don't).
lank111
Grafter
Posts: 215
Registered: 11-10-2007

Losing 1Mbit/sec

Quote
Could be any number of things from the weather or normal atmospherics to wiring and filters or central heating or various different lights.


Weather - due to the poor condition of my line, this could be the cause.


Wiring and filters - Their fine!

Central heating - no cause for concern as it hasnt affected it before.

Lighting.....could be, but it should have a affect at set times as the street lighting is on a set timer...