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Longest Open Support Ticket ?

Frogger
Grafter
Posts: 113
Registered: 19-09-2007

Longest Open Support Ticket ?

I have a support ticket, that relates to a portal fault that has been open for 46 days. That is 920 times the current average ticket clear time. Is this a record? Can anyone beat it?
If some kind soul at F9 would like to investigate the ticket number is 18854815

Thanks all

Colin
4 REPLIES
N/A

Longest Open Support Ticket ?

Hi Colin,

thats nothing mate the longest open support ticket has been many months, this was reported in a recent post in one of the forums (sorry! cannot remember which one). :lol: :lol:

Ivan
N/A

Longest Open Support Ticket ?

My longest open was open from 16/01/05 - 20/03/06, I have another currently open from the 28/02/06 as well.

Mark
Frogger
Grafter
Posts: 113
Registered: 19-09-2007

Longest Open Support Ticket ?

Update - It was cleared on 25/4 ... 51 days total !

Colin
N/A

Longest Open Support Ticket ?

Mine's still open!!!