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Link problem found? Router error

N/A

Link problem found? Router error

Hi Support,

I have just completed 3 traceroutes to the jolt servers and have found that the 1st router isn't responding and might be the cause of my disconnecting problem. Please investingate.

Tracing route to clarity.jolt.co.uk [195.149.21.11]
over a maximum of 30 hops:

1 * * * Request timed out.
2 27 ms 14 ms 14 ms sms.core.telehouse.plus.net [212.159.1.106]
3 14 ms 27 ms 14 ms jalpiaza.core.telehouse.plus.net [212.159.1.242]

4 14 ms 27 ms 14 ms lon1-10.nildram.net [195.66.226.59]
5 13 ms 28 ms 27 ms lon1-9.nildram.net [195.149.20.130]
6 13 ms 14 ms 28 ms jolt-gw.nildram.net [195.149.20.126]
7 14 ms 27 ms 28 ms clarity.jolt.co.uk [195.149.21.11]


Trace 2
Tracing route to clarity.jolt.co.uk [195.149.21.11]
over a maximum of 30 hops:

1 * * * Request timed out.
2 14 ms 14 ms 28 ms sms.core.telehouse.plus.net [212.159.1.106]
3 14 ms 13 ms 28 ms jalpiaza.core.telehouse.plus.net [212.159.1.242]

4 14 ms 28 ms 13 ms lon1-10.nildram.net [195.66.226.59]
5 14 ms 14 ms 27 ms lon1-9.nildram.net [195.149.20.130]
6 14 ms 28 ms 13 ms jolt-gw.nildram.net [195.149.20.126]
7 14 ms 27 ms 14 ms clarity.jolt.co.uk [195.149.21.11]

Trace 3
Tracing route to clarity.jolt.co.uk [195.149.21.11]
over a maximum of 30 hops:

1 * * * Request timed out.
2 14 ms 14 ms 13 ms sms.core.telehouse.plus.net [212.159.1.106]
3 27 ms 14 ms 13 ms jalpiaza.core.telehouse.plus.net [212.159.1.242]

4 14 ms 14 ms 27 ms lon1-10.nildram.net [195.66.226.59]
5 14 ms 28 ms 13 ms lon1-9.nildram.net [195.149.20.130]
6 14 ms 27 ms 14 ms jolt-gw.nildram.net [195.149.20.126]
7 28 ms 27 ms 14 ms clarity.jolt.co.uk [195.149.21.11]

Ping times
Pinging clarity.jolt.co.uk [195.149.21.11] with 32 bytes of data:

Reply from 195.149.21.11: bytes=32 time=14ms TTL=249
Reply from 195.149.21.11: bytes=32 time=27ms TTL=249
Reply from 195.149.21.11: bytes=32 time=14ms TTL=249
Reply from 195.149.21.11: bytes=32 time=14ms TTL=249

Ping statistics for 195.149.21.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 14ms, Maximum = 27ms, Average = 17ms


Now bbc.co.uk

Tracing route to bbc.co.uk [132.185.132.204]
over a maximum of 30 hops:

1 * * * Request timed out.
2 14 ms 14 ms 27 ms sms.core.telehouse.plus.net [212.159.1.106]
3 13 ms 14 ms 28 ms jalpiaza.core.telehouse.plus.net [212.159.1.226]

4 14 ms 27 ms 14 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]

5 14 ms 14 ms 14 ms rt-linx-a.thdo.bbc.co.uk [195.66.224.103]
6 14 ms 27 ms 14 ms 212.58.239.131
7 27 ms 14 ms 27 ms 212.58.239.212
8 28 ms 13 ms 14 ms www-bogus.kw.bbc.co.uk [132.185.132.204]

ping
Pinging bbc.co.uk [132.185.132.204] with 32 bytes of data:

Reply from 132.185.132.204: bytes=32 time=28ms TTL=249
Reply from 132.185.132.204: bytes=32 time=14ms TTL=249
Reply from 132.185.132.204: bytes=32 time=28ms TTL=249
Reply from 132.185.132.204: bytes=32 time=13ms TTL=249

Ping statistics for 132.185.132.204:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 28ms, Average = 20ms

Now yahoo.co.uk
Tracing route to yahoo.co.uk [217.12.3.11]
over a maximum of 30 hops:

1 * * * Request timed out.
2 14 ms 13 ms 28 ms sms.core.telehouse.plus.net [212.159.1.106]
3 14 ms 14 ms 27 ms jalpiaza.core.telehouse.plus.net [212.159.1.226]

4 27 ms 14 ms 27 ms dolpiaza.core.telehouse.plus.net [212.159.1.82]

5 13 ms 28 ms 14 ms linx1-g50.lng.yahoo.com [195.66.224.129]
6 28 ms 13 ms 14 ms bas1-linx1.lng.yahoo.com [217.12.0.13]
7 27 ms 14 ms 27 ms www2.vip.lng.yahoo.com [217.12.3.11]

ping
Pinging yahoo.co.uk [217.12.3.11] with 32 bytes of data:

Reply from 217.12.3.11: bytes=32 time=13ms TTL=249
Reply from 217.12.3.11: bytes=32 time=13ms TTL=249
Reply from 217.12.3.11: bytes=32 time=14ms TTL=249
Reply from 217.12.3.11: bytes=32 time=14ms TTL=249

Ping statistics for 217.12.3.11:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 13ms, Maximum = 14ms, Average = 13ms



So u see the first jump has problems. Please fix.

Thanks
Homerlovesbeer
2 REPLIES
N/A

RE: Link problem found? Router error

Is anyone from customer support going to naswer this?

Homerlovesbeer
N/A

RE: Link problem found? Router error

> Is anyone from customer support going to answer this?
>
> Homerlovesbeer

nevermind...i didn't bother checking my ticket since it said 29 hours till close.......but wow...i've had a response Smiley



Homerlovesbeer