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Line not synching - how long to fix?

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Line not synching - how long to fix?

As in the subject - the DSL light is completely off, not even flashing. All connection are fine, triedit without phone in and in master socket too.

How long does it usually take to fix something like this?
2 REPLIES
Community Veteran
Posts: 1,124
Thanks: 4
Registered: 14-08-2007

Line not synching - how long to fix?

Have you checked with an alternate router or modem, to eliminate hardware failure?

Have you raised a ticket?
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Line not synching - how long to fix?

Hi,

Before you raise a fault, I would strongly suggest tryingto:

- Change filter
- Connect directly to the test socket behind the master faceplate
- Try a different modem or router if possible