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Line activation - middle ages

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Line activation - middle ages

Why does it take 5-7 days for BT to activate an ADSL line?

It's the 21th century isn't it.

What do they do for that long?
4 REPLIES
Superuser
Superuser
Posts: 2,486
Thanks: 194
Fixes: 5
Registered: 06-04-2007

Line activation - middle ages

A BT Engineer needs to visit your exchange and physically plug your line into a dslam. This in it's self probably only takes minutes at the most, it is getting a free engineer out to the exchange that takes the time.

Phil
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Line activation - middle ages

Hi,

Whilst much of the time is indeed getting an engineer schedualed to carry out the work, there's also the line tests that BT have to run in order to ensure that the line is suitable for ADSL.
Superuser
Superuser
Posts: 2,486
Thanks: 194
Fixes: 5
Registered: 06-04-2007

Line activation - middle ages

Jon, what tests are done? I thought it was just checked against the BT database, which surely would only take hundredths of a second and is automatic.

I thought this was why some people are being refused upgrades and activation at higher speeds, where the BT database is inaccurate.

Phil
JonathanW
Grafter
Posts: 2,648
Registered: 02-10-2007

Line activation - middle ages

Hi,

It is mostly just checked against the existing data base, but at times they might have to do further tests, though they in no way add as much time as actually getting the work on an engineers job sheet.