It’s obvious from the problems I, and many others have been having that PN’s ‘automated’ procedures do not pick up the legacy products.
MaxDSL upgrade had to be done manually (not given priority that had been paid for)
Not transferred to new account (billing date 3rd)
No new VMBU. (Have had my name added to a list of those missed)
Still stuck on 2Mb download speed (yet to raise a ticket on this)
In hindsight it would have been better if I had downgraded to one of the standard products a month ago.
My account is slowly being sorted BUT only because I read this forum
Would anyone from PN like to suggest a way forward for the legacy customers so we are not left to rot in a corner.