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Leaving procedures


Leaving procedures

Well, after being with PN for around 3 years, its time to move on.

Can someone tell me if the MAC key is all I need to move ISP's? Do I need to cancel my Direct Debit agreement with PN or does it happen automatically? And do I have to inform PN anything else?

Posts: 2,083
Registered: 04-04-2007

Leaving procedures

Pretty much yes...

What you need to do is request a MAC key via the Help Assistant at

You use this to order service with your new provider and they arrange the rest.

In most cases we get notification from BT that the migration has completed and automatically close your account, however, in some cases this does not happen. So it's generally best to let us know once your migration has completed so we can make sure everything is closed off here.