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Leaving Plusnet

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Leaving Plusnet

Hi all

I am leaving Plusnet, but can't find out where to inform them about this. Do I need to raise a ticket or send mail to sales? Thanks for any advice

TC
4 REPLIES
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Leaving Plusnet

Hi

You need to raise a ticket, there's a path in the Help Assistant under Account Management.

Let me know if there's anymore I can do to help.
N/A

Leaving Plusnet

Hi Mand

Thanks for the reply, have found the link now. I have been with Plusnet since 2003 so I take it I can cancel my product before the next month is due?

rdgs
TC
Mand
Grafter
Posts: 5,560
Thanks: 1
Registered: 05-04-2007

Leaving Plusnet

Shouldn't be a problem, depends on whether you want to migrate away or cancel entirely really. And there's a 30 day notice period.

You should get a fairly quick response to your ticket anyway which will clarify things for you.
N/A

Leaving Plusnet

If you are going to another provider, make sure you don't use the word cancel in the ticket, or you might be left with a reconnection fee from your new provider.