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Leaving PlusNET

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Leaving PlusNET

I am seriously considering leaving Plusnet today. All I have to do is click on the 'move my adsl button' under my account settings and i will be taken through a process to get a MAC key. Is this correct?


My reasons are mainly based on the customer service issues. I am not prepared to pay good money for half a service. Technically the service has been OK, however, lately, there has been issues for me.

However, from a customer service point of view I am no longer able to speak to anyone and haven't a clue now how to send a ticket. It appear that Plusnet have forgot the fundamentals of busness.

Please advise me about the MAC code. Hope I am doing the right thing.
2 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Leaving PlusNET

Hi there,

The move your adsl button should be used for a house move. On other words, if you're going to be moving house, but want to keep your service with us.

You'll need to go to http://help.plus.net

Select Customer service and billing
Select Account Management
Select Move to another Broadband Provider
Make your choice from the list provided and then request your MAC Code.
N/A

Leaving PlusNET

Hi there,

The Move Tool is for an entirely different process.

That is used when moving home / premises and if you want to take your broadband with you.

The correct procedure is via the help & Support centre using Customer Services and Billing and the option to move to another provider is there.

Hope that helps.

<Blondie beat me to it Sad >