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Lancing the boil of unhappy PlusNet Customers ??

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Lancing the boil of unhappy PlusNet Customers ??

Here's an idea.. ONLY for unhappy customers (unless you wanna have an option that says "I'm happy")

A poll for the reasons people are most unhappy with Plusnet. List all the options and allow people to choose the thing most bothering them.

BUT

Before such a poll is opened, have a thread where people suggest poll items. Then it can be all categorised before the poll starts.

Examples (not suggesting its accurate or comprehensive):

Poor P2P Speeds
Poor Usenet Speeds (Plusnet server)
Poor Usenet Speeds (external server)
SUP Limits (Peak)
SUP Limits (offpeak)
SUP Backdated
PN Ticket Response Times
HTTP/Web Response Times
Prices

This way PN could see very easily what the most important issues are to thoise who are unhappy. Then they can decide IF they want to "fix" any of them
3 REPLIES
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Lancing the boil of unhappy PlusNet Customers ??

Only problem with a poll like that is you only get to choose one option and I think a few people would be wanting to choose most of them Wink
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Lancing the boil of unhappy PlusNet Customers ??

Thats why it would be for the one issue that bugs you most. Then PN could focus on "fixing" one issue for starters.
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Lancing the boil of unhappy PlusNet Customers ??

These are my unhappy sections of plusnet:

Poor P2P Speeds (urrgh, squezze them tighter..they are still getting 1k/bs man) Tongue

SUP Limits (Peak) --Having to constantly check my usage is a pain int butt
SUP Limits (offpeak) -- Same here
SUP Backdated -- Thats just not right, do we pay in advance for services? Go figure that one :shock: