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Just updated my usage to 6gb

N/A

Just updated my usage to 6gb

Just updated my usage to 6gb but when I see the details in the account settings it also refers to a harware modem I am assuming this is part of an upgrade.

More importantly I think I want to leave plusnet as the customer service is now the poorest I have ever experienced. The company was excellent when I first registered with them but now they must be one of the worst providers out there.

Please could someone explain how I contact Plusnet via the phone or even by email as the website is slow and confusing. They did have a ticket system a few months agao that just sin't about anymore!
6 REPLIES
James
Grafter
Posts: 21,036
Registered: 04-04-2007

Just updated my usage to 6gb

Hi there,

If you are looking to migrate, go to:

- http://help.plus.net
- Customer Service and Billing
- Account Management
- Move to another Broadband Provider

It's pretty self explanatory from there.
N/A

Just updated my usage to 6gb

Exactly my point. Your website is not easy to follow and typically plusnet only answer what they want o amswer. Did you read all of my email?
Cat
Dabbler
Posts: 18
Registered: 30-07-2007

Just updated my usage to 6gb

"" It's pretty self explanatory from there. ""

vocation , I am also confused by the website Shockedops: glad its not only me I was starting to think
I maybe dumb after all :? now I know better .
I have been with PN for one year next month and supplied my own modem
I am trying to find out if I request my mac next month how much I will have to pay to leave?

Dosent seem a complicated request does it :lol:
Can anyone help ?
Cat
Dabbler
Posts: 18
Registered: 30-07-2007

Just updated my usage to 6gb

bump is anyone there ?
N/A

Just updated my usage to 6gb

That depends on when BT dropped their prices for the line activation ( assuming you had Plusnet activate your line as apposed to migrating in? ).

At the worst count I would say your looking at a £47 charge at a medium count smoething along the lines of £39 or so and if your lucky I would say £0.

It all depends on if you migrated in or not, what BT were charging at the time etc etc.

Regards,
Cat
Dabbler
Posts: 18
Registered: 30-07-2007

Just updated my usage to 6gb

Thanks tomspcs,
I used to be with wanadoo and got my mac from them to give to plusnet ,
I also used my own modem .
I still dont know what the cost will be to get my mac off plusnet ,
but I am probably staying put for a while because sky dosent roll
out in my area till xmas. If I don't get my 8 gb by then I'm off to
pastures new ! Wink