I'm a new customer still awaiting activation (Currently 13/10/2005 - but drifting!) . There is conflicting information between e-mails and my account status. I've raised a trouble ticket (17751446 ) on Friday, and several follow up messages - but Zippo from support. What next?
I would give them a ring, personally... to get it looked into.
Certain departments do not work weekends, simply because BT Wholesale (who provision your line), dont. Therefore, there is usually a busy period on Monday as the departments sort out the weekend backlog. This is also likely why your query hasn't yet been returned.
You can call them on 0845 1400200 anytime though, and I'm sure someone will be able to check the status of your order in BT's system.