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Is it possible

dadnarg
Dabbler
Posts: 21
Registered: 25-09-2007

Is it possible

My sister is on Premier 1/2 mb at £21.99 . Can she downgrade to Broadband Plus at £14.99 per month without any downgrade charge. TIA. :?:
3 REPLIES
N/A

Is it possible

AFAIK, from checking out the 'Contact us' downgrade wizard, the free downgrade is only between products in the same range, i.e. if your sister was on a £29.99 Premier package, she could downgrade to the £21.99 Premier package without charge, or if she was on a more expensive Plus package, she could have a free downgrade to a cheaper Plus package.

So, unless I've misinterpreted the downgrade wizard, it looks as though it would cost £14.99 for your sister to downgrade.
dadnarg
Dabbler
Posts: 21
Registered: 25-09-2007

Is it possible

Thanks for the info Penalt. Smiley
N/A

Is it possible

Indeed, it would cost £14.99 for the move.

She would also remain on 512Kb (1/2Mb), until the free regrade happened. It would otherwise cost £29.98 to change accounts and increase speed at the same time.